Frequently Asked Questions – MSY Airport
Information compiled by David Enrich, aviation and airport guide expert since 1999.
2. How far is the airport from downtown New Orleans?
The airport is about 25 km (15 miles) from downtown, with a typical travel time of 20–30 minutes.
3. What is the cheapest way to get to the city?
Public buses (JET or RTA routes) are the cheapest option, costing around $1.25–$2, but they take longer and have limited schedules.
4. Are taxis available at MSY?
Yes, taxis operate 24/7 from Level 1 outside baggage claim, with flat fares to downtown around $36.
5. Does MSY have free Wi-Fi?
Yes, free high-speed Wi-Fi is available throughout the terminal.
6. Is there luggage storage at MSY?
Yes, luggage storage services are available within the airport for short-term use.
7. Are there lounges at MSY?
Yes, including The Club MSY, Delta Sky Club, United Club, and a Military Lounge.
8. How early should I arrive at MSY?
Arrive 2 hours before domestic flights and 3 hours before international flights.
9. Are there good restaurants at MSY?
Yes, MSY is known for its excellent local cuisine, including popular spots like Leah’s Kitchen and Emeril’s Table.
10. Is there a train connection from the airport?
No, there is no direct train or metro connection. You must take a taxi, bus, or shuttle to reach downtown.
11. Where is the rental car center?
The Rental Car Center is located on-site and within walking distance of the terminal.
12. Are there hotels inside the airport?
There are no hotels inside MSY, but many nearby hotels offer shuttle services.
13. Is the airport open 24 hours?
Yes, MSY operates 24/7, although some services may close overnight.
14. Are there facilities for families?
Yes, including nursing rooms, family restrooms, and spacious seating areas.
15. Is MSY accessible for passengers with reduced mobility?
Yes, the airport is fully accessible with elevators, assistance services, and adapted facilities.
16. Are there charging stations?
Yes, charging stations are available throughout the terminal near seating areas.
17. Can I smoke at MSY?
Smoking is not allowed inside the terminal, only in designated outdoor areas.
18. Where is Lost & Found located?
Lost & Found is managed by airport customer service and TSA depending on where the item was lost.
19. Is MSY a busy airport?
Yes, especially during mornings and major events like Mardi Gras or festivals.
20. What makes MSY unique?
Its modern terminal and strong focus on local culture, especially food and music, make it one of the most enjoyable airports in the U.S.